Improving public utilities operations, customer experience with Google Maps

People worldwide rely on public utility providers for dependable service of critical infrastructure. But maintaining a high level of performance, whether it’s for water, electricity, or internet, can be a challenge.

Utility providers must manage a network of complicated assets and a large volume of information. Increasingly, they are under pressure to expand and improve the services they provide to their customers, as well as to ensure compliance with government regulations, improve sustainability, and reduce losses and operating costs.

Luckily, Google Maps Platform-based solutions can help with all of that. They allow public utility companies to view their own data overlaid on Google Maps and securely share that information with employees, stakeholders, and the public.

This offers many benefits, including enabling data-driven decision making, optimizing operations, improving response to emergency events, enhancing customer satisfaction, and increasing trust in the company.

With more precise data, a larger coverage area updated in real time, reliable directions anywhere in the world, a dynamic database of streets and points of interest, and a familiar user interface, Google Maps Platform provides all the tools utility companies need for success.

To learn more, read the complete white paper.